The Team

Who is who?

The Starting Point Centre, owned by Anna Robinson, has the expertise of running services in childcare for 17 years and has worked with children between the ages of 2 years to 16 years during this time.

Anna’s success has been because she ensures that staff and children have an opportunity to realise their potential, feel good about themselves, become aware of the world around them and be supported by a dedicated team, is evident.

Anna's expertise is getting the right person for the right job and empowering them to get the job done.  

More information can be found below about her Contact Centre Manager - Charlene Hart.

Charlene has fantastic experience working within both the social care sector and the children’s residential sector.
Most recently, Charlene has been in post as a registered manager as part of the Project Phoenix Group.

Charlene has built up a plethora of knowledge around childcare as a whole and has a vast depth of understanding of all Ofsted requirements and the full referral process.


Charlene has experience supporting children with various complex needs including EBD, CSE and CTS. Charlene has supervised various contact sessions and actively worked alongside the local authority to place referrals and manage complex cases. During Charlene’s role as a social worker she has worked alongside contact centres as well as taking a lead on conducting full contact sessions.

Charlene holds a BA Hons in Social Work Level 3 Diploma in Children’s Health and Social Care and is in the process of completing a Level 5 Diploma in Leadership and Management.

Qualifications and Certificates include Level 3 Diploma in Children’s Health and Social Care and Level 5 Diploma in Leadership and Management (In Progress)