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Why using a contact centre is never going to be your client's first choice

If you’re working with clients who are trying to negotiate contact with their children, you’ll know that using a contact centre is never their first choice. We know that child contact arrangements are difficult for everyone. But we also know that they’re essential in developing those long-lasting connections.


This week, we’re highlighting some of the biggest pain points parents have about using a contact centre. Understanding your client’s concerns can help you to encourage them, and understand that using a contact centre is the right path for them to take in order to move forward in the right way.




Your clients feel wronged.

If you’re representing the non-resident parent, they may feel that using a contact centre is unfair. They don’t have control, and don’t want to accept that this is the best way to see their children. And that’s understandable, because it’s only natural to want to interact with your child on your own terms.


In circumstances like these, it feels worse because your client will probably feel as though their ex-partner is calling the shots, which can make them even more reluctant to accept the contact available to them.


The contact feels unnatural.

No parent wants to have contact with their children in a strange place, on someone else’s terms, with little to do. That’s how your clients will view a contact centre, and for good reason in some cases.


Parents may also feel like they’re being watched, which could add tension to an already difficult situation. In the case of supervised contact, there’s no getting away from the fact that the sessions will be observed. It’s about ensuring that they understand that this is happening to keep the children safe, and as a means to progress contact wherever possible.


Parents, however, won’t often see it this way.


Everyone’s in the same boat.

Your clients may not recognise it at first, but in reality, both the non-resident and the resident parents share many of the same concerns.


Not being in control, not having contact on their terms, not wanting to put their children through this kind of situation. Both parents often feel this way, which means that they can find common ground.


If there’s no risk involved, encouraging your clients to see it from the other parent’s point of view may help them realise that everyone is in the same boat. This means they’re more likely to accept the contact, and it can be more productive for everyone involved.


And most importantly, the children get the best chance at having meaningful connections with both of their parents.


Starting Point is different.

At Starting Point, we hear these concerns a lot. And we’re listening. That’s why we go above and beyond to make our space a place where your clients would want to spend time with their children, not just because they have to. With us, you get more than a room with a few old toys in the corner.


We’ve designed Starting Point to feel as natural as it can be when your clients are having contact with their children. From indoor games and outdoor activities, to food and toys, we do all we can to foster a place where meaningful contact can be made.


Children first, always.

When it comes to contact, the needs of the children must be at the centre of every decision.

At Starting Point, your client’s children are at the centre of everything we do. We provide a safe place where parents can build meaningful relationships with their children.


If progressing contact is a possibility for your client, then they need somewhere that appreciates and supports the long-term journey and investment. And however we can support that, that’s what we’ll do.


If you’re looking for a contact centre that will put children first, and create a no-judgement, neutral space for your client’s contact, then look no further. Get in touch with us today and let’s see how Starting Point can help.