Our values at Starting Point - what matters to you, matters to us

A lot of families are reluctant to use contact centres. Some may feel under pressure with observation and supervision; others may feel the contact is artificial or not in their control. At Starting Point, it’s our job to help families look past those concerns and recognise the benefits of using a contact centre that really cares. We foster an environment that lets families connect meaningfully.

Ultimately, our values centre around our fundamental goal: to help families connect and bond. Contact centres have a big role to play in making contact meaningful, and we’re always striving to do our part in the best way possible.


One of the biggest concerns families have about using contact centres is fear of judgement. At Starting Point, we recognise that there’s no one-size-fits-all approach to contact. Everyone's family dynamic is different.

Our staff strive to create a space of non-judgement and objectivity. We want our clients to feel comfortable and safe, because that’s when the best progress can be made. In today’s world, there’s no such thing as a ‘normal family’. Every family is unique and special in their own way. That’s why we cater to any type of family dynamic. Whether you’re a stepparent, grandparent, non-related carer, or there’s been a history of conflict, neglect or abuse, we are committed to helping you get the meaningful contact you deserve.

Everyone has a right to bond and enjoy time with their children. And understanding that is the first step to making it happen.


Parents and carers make a commitment when agreeing to contact. It’s not an overnight quick-fix. It takes dedication, perseverance, and effort. Every day we see clients doing their best to put the work in, and that’s when they see the best results.

It’s our job to ensure that commitment is returned. It’s no good having our clients put in all the effort if contact centres don’t step up to the plate as well. That means being accessible, contactable and available. Not just for families, but for family solicitors and the court as well. When it comes to child contact arrangements, delays are unacceptable. It causes stress for families, strain on the public purse and even more work for solicitors and the court. The best way contact centres can help is being committed to organisation, availability and client care. That’s exactly what we aim to do here at Starting Point.

A full range of services

At Starting Point, we want everyone to access the opportunity to connect with their children. That’s why we offer a full range of services when it comes to contact.

There are several different types of contact - direct, indirect, supervised, handovers, all of which we cover in previous blogs. We offer services for all of them. Whether it’s neutral ground for handovers, or a safe space to pass on letters and gifts, we want to be your starting point.

Contact centres can be a safe, positive place for great contact to happen. You just need to find one with the right values. And at Starting Point, what matters to you, matters to us. Get in touch with us today to find out more about how we can help.