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How contact centres put children first

For children, having contact with their parents outside of the usual family environment can be difficult, no matter what the dynamic. It can feel uncomfortable, artificial, and out of their control. These feelings are even more heightened in situations where children are getting to know a new figure in their life, and where a contact centre is being used. It might feel daunting and overwhelming, no matter the situation.


But at the end of the day, contact is meant to be a productive, positive experience. And it’s so important to put the children first. Everyone has a role to play here, including contact centres. So how exactly do we make that happen?


A safe space free from conflict

Often, contact centres are used because of difficult family circumstances. Children may have parents going through a high conflict divorce, or there might be a history of parents being unable to meet their children's needs. For contact to happen, there needs to be a safe space free from risk and conflict.


At Starting Point, we do everything possible to ensure that children are given a safe space to connect or reconnect with family. For example, having trained staff on hand to supervise contact if that’s what’s required, or simply being on hand to make sure everything runs smoothly.


A neutral environment

Part of fostering a safe space is creating a neutral environment for contact to happen. If parents and carers are in conflict with one another, children might feel as though they have to take a side. For example, they might be reluctant to have contact if the resident parent is against it.


That’s why it’s imperative for contact centres to be impartial. Children need to feel like they can express themselves freely. Creating a non-judgmental, neutral environment can help to keep conflict at bay, and put the children at ease during contact.


Offer different types of contact

There are different types of contact that a court might order: direct and indirect being the main examples. The bonus of contact centres is that they’re able to offer different options, ensuring that contact can go ahead.


At Starting Point, we offer the full range of services. We’re here to make children and parents feel as comfortable as possible with what might seem like an unnatural situation.

Availability and accessibility

For contact arrangements to run smoothly, a lot of cogs need to keep turning. And contact centres have a key role to play here.


They can do that by being accessible and available. Parents and solicitors need to know that the contact being arranged will take place. Otherwise, delays and disruption can cause a lot of distress for children who want to see their parents, and vice versa. Take a look at what more we’ve got to say on what clients need from contact centres. Because after all, that’s what really matters.


At Starting Point, we want to make contact work for the kids. Get in touch with us today to work with a contact centre that will always put the children first. We can be the real starting point for something good.